Privacy Policy

This Privacy Policy explains how Ladder Wellness processes personal data when you use ladderboltlightning.click, make inquiries, or interact with our services. It also describes the choices and rights available to users under applicable data protection law.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Your Rights

Depending on your location and the way we process your data, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a copy of your data in some cases. You may also have the right to withdraw consent where consent is used as the basis for processing.

Available rights may vary depending on the legal basis and local law.

How to Make a Request

To protect personal data, we may need to verify your identity before responding to a rights request. We will review requests within the time period required by applicable law and may ask for additional information if needed to confirm the scope of the request or to locate relevant records.

Requests are handled through a verification process before any disclosure or change is made.

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including to provide services, maintain records, resolve disputes, comply with legal obligations, and support security or fraud prevention. When data is no longer needed, we delete it, anonymize it, or otherwise handle it in a secure manner consistent with our retention practices.

Retention depends on the purpose of collection and any legal or operational need to keep records.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our processing practices, legal requirements, or service structure. The revised version will apply from the date it is posted unless a different effective date is stated. We encourage visitors to review the policy periodically.

We review this policy when our practices or legal obligations change.

Data category

Data We Collect

We may collect identifiers and contact details, booking or inquiry information, communication content, payment-related details where needed for transactions, device and browser information, usage data, and other information you choose to provide. In a retirement wellness resort context, this may also include preferences relevant to accommodations, wellness services, accessibility needs, and guest support.

The categories collected depend on how visitors use the site and services.

Collection source

Sources of Data

We receive personal data directly from you when you submit forms, make inquiries, request services, or communicate with us. We also collect data automatically through the site, including device identifiers, browser signals, log records, and cookie-related information. In some cases, we may receive limited information from service providers that support reservations, payments, analytics, or site administration.

Information comes from direct submissions, service use, and technical logs.

Cookie type

Cookies We Use

We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand site performance and visitor use. Cookies may be session-based or persistent. We do not use cookies to collect more information than is reasonably needed for the stated purposes.

Cookie use is limited to operational, preference, and analytics purposes.

User control

Cookie Controls

We use standard cookie controls to manage non-essential cookies where required. You may block or delete cookies through your browser settings, but some site functions may not operate properly if certain cookies are disabled. Where a consent tool is available, you may change your preferences for analytics or similar cookies at any time.

Cookie preferences can be adjusted through browser settings and, where available, site controls.

Privacy email

sales@ladderboltlightning.click

Telephone

+351 914 990 358

Mailing address

Rua de Santa Maria 40, 4800 Guimarães

Privacy inquiries

Use the listed contact channels for questions about this policy or your personal data.

Processing purpose

How We Use Data

We use personal data to operate the website, respond to inquiries, manage reservations or service requests, provide guest support, process transactions, maintain records, improve site performance, secure our systems, and comply with legal obligations. We may also use data to communicate about administrative matters related to your interactions with us.

Processing is limited to the purposes described below and compatible related uses.

Sharing partners

Service Providers

We may share personal data with service providers that support hosting, analytics, reservations, communications, payment processing, security, and administrative operations. These parties are permitted to process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, regulation, court orders, or lawful requests from public authorities. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or property.

Disclosure to public authorities is limited to lawful requests or mandatory obligations.